Terms of service

<h2>Terms of Service</h2>

<p>Welcome to STVLE (“we”, “us”, “our”). By accessing or purchasing from <a href="https://www.stvleofficial.com">stvleofficial.com</a>, you agree to these Terms. Please read carefully.</p>


<h3>1) Eligibility</h3>

<p>You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase.</p>


<h3>2) Order Acceptance & Contract</h3>

<p>Your order is an offer to buy products. We accept your order only when we send an <strong>Order Confirmation</strong> email. We may refuse or cancel an order due to suspected fraud, pricing/stock errors, or policy violations. If payment was captured, we will refund it.</p>


<h3>3) Pricing, Currency & Taxes</h3>

<p>Prices are shown in the currency displayed at checkout. Your bank may charge FX/processing fees. Prices, promotions, and availability are subject to change. Duties/VAT may apply per destination law and are paid by the recipient unless stated otherwise.</p>


<h3>4) Payment</h3>

<p>Payment is due at checkout. We use third-party processors (e.g., Shopify Payments/Stripe, PayPal). We do not store full card details. Orders may be subject to verification to prevent fraud.</p>


<h3>5) Shipping & Delivery</h3>

<ul>

  <li><strong>Processing time:</strong> 2–4 business days.</li>

  <li><strong>Shipping time:</strong> 9–18 business days (varies by destination).</li>

  <li><strong>Fulfillment location:</strong> partnered warehouse in China.</li>

  <li>Tracking will be provided by email when your order ships. Multiple items may ship separately.</li>

  <li>Delivery estimates are for reference and exclude customs/holidays/carrier delays.</li>

</ul>

<p>See our full <a href="/policies/shipping-policy" target="_blank">Shipping Policy</a>.</p>


<h3>6) Address Changes & Cancellations</h3>

<p>If you need to change the shipping address or cancel, email <a href="mailto:info@stvleofficial.com">info@stvleofficial.com</a> within <strong>12 hours</strong> of placing the order. After processing starts, changes may not be possible.</p>


<h3>7) Returns & Refunds</h3>

<p>We offer a <strong>30-day</strong> return window from delivery for eligible items. Items must be unused, unwashed, and in original condition with tags/packaging. For change-of-mind/sizing returns, the customer pays return shipping. For defective/damaged/incorrect items, we cover the return or provide a replacement/refund (contact us within 7 days of delivery with photos). Refunds are issued to the original payment method within <strong>5–7 business days</strong> after inspection. See our full <a href="/policies/refund-policy" target="_blank">Returns & Refunds Policy</a>.</p>


<h3>8) Risk of Loss & Title</h3>

<p>Risk of loss passes to you upon delivery to the shipping address on record.</p>


<h3>9) Product Information</h3>

<p>We aim for accuracy but cannot guarantee that colors/finishes on screens match the actual product. Materials are stated on each product page (e.g., <em>PU faux suede</em>, <em>polyester faux shearling</em>).</p>


<h3>10) Promotions & Discount Codes</h3>

<p>Promo codes cannot be combined unless stated. We may modify or end promotions at any time.</p>


<h3>11) User Content & Reviews</h3>

<p>By submitting reviews or content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for marketing and service purposes.</p>


<h3>12) Prohibited Uses</h3>

<p>You agree not to misuse the site (e.g., commit fraud, interfere with security, scrape data, or infringe IP).</p>


<h3>13) Third-Party Services</h3>

<p>We rely on third parties (Shopify, payment processors, carriers). Their terms and privacy policies apply in addition to ours.</p>


<h3>14) Intellectual Property</h3>

<p>All site content (designs, images, logos, text) is owned by STVLE or its licensors. No use without prior written consent.</p>


<h3>15) Warranties & Liability</h3>

<p>THE SITE AND PRODUCTS ARE PROVIDED “AS IS”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT AT ISSUE.</p>


<h3>16) Indemnification</h3>

<p>You agree to indemnify and hold STVLE harmless from claims arising from your breach of these Terms or misuse of the site.</p>


<h3>17) Governing Law & Disputes</h3>

<p>These Terms are governed by the laws of Malaysia. Courts in Malaysia have exclusive jurisdiction, without regard to conflict-of-law principles.</p>


<h3>18) Changes to Terms</h3>

<p>We may update these Terms at any time. Changes apply upon posting to this page with a revised date.</p>


<h3>19) Contact</h3>

<p>Email: <a href="mailto:info@stvleofficial.com">info@stvleofficial.com</a><br>

Address: 175-3, Lorong Haji Abdul Aziz, Jalan Rambutan off Jalan Tunku Bendahara, 84000 Muar, Johor, Malaysia</p>


<p><em>Last updated: 14 Aug 2025</em></p>